Privacy policy

Who we are

LMRS is operated by To be added: registered business name, with its registered address at To be added: registered address. In this policy, “LMRS”, “we” and “us” mean that business, which is the Data Fiduciary for your personal data.

Questions about privacy go to [email protected]. Complaints go to our Grievance Officer (see Grievances).

What we collect

If you use the customer app

• Account: your mobile number (used to log in with a one-time code), your name and, if you add it, your email.
• Addresses and location: the addresses you save, and your phone's location when you choose “use my current location”. We do not track customers in the background.
• Your device and the repair: phone brand and model, the problems you select, notes you write, and, when you provide them, the IMEI and before/after photos taken during the repair.
• Orders and payments: bookings, shop orders, sell requests, prices, coupons, ratings and reviews. Card, UPI and bank details are entered on Razorpay’s secure screen; we receive only a payment reference and status, never your card number or UPI PIN.
• Support and safety: messages you send to support, and if you press the SOS button, your location at that moment and the alert details.
• App settings: your language, a push-notification token, and your cart, which is stored on your phone.

If you are an LMRS technician (Partner app)

• Identity check: name, mobile number, a government ID document and a selfie, used to verify you before you can take jobs.
• Payouts: UPI ID or bank account and IFSC.
• Location while online: your current location is shared while you are online, so customers see you arrive and nearby jobs reach you. We keep only your latest position, not a route history. Going offline stops sharing.
• Work records: jobs, deliveries, cash collected, stock you carry, earnings, ratings and working hours.

This website

This website does not use advertising or tracking cookies and does not ask for personal data. Our hosting keeps standard server logs (IP address, time, page requested) for security, for a short period.

Why we use it

We use personal data only for these purposes, based on your consent when you sign up and on legitimate uses permitted by law:

• to log you in and keep your account secure;
• to price, book, deliver, track and complete repairs, shop orders and phone pickups;
• to match a job with a nearby available technician and show each side the other’s name and, during the job, phone number and location;
• to take payments, issue refunds, pay technicians and keep accounts as tax law requires;
• to provide warranty, support and dispute handling;
• to keep people safe: SOS alerts, fraud prevention, and checking that a phone being sold is not reported stolen;
• to send service messages by push notification or SMS (order updates, codes, receipts). We do not send marketing messages without your separate consent.

Who we share it with

We do not sell personal data. We share it only as needed to run the service:

Some of these providers may process data outside India. When that happens, it is done under contracts that require them to protect it, and only to countries not restricted by the Government of India.

How long we keep it

• Account and saved addresses: while your account is active.
• Orders, invoices and payment records: for as long as tax and accounting law requires (generally up to 8 years), even after you delete your account.
• Technician identity documents: while the technician account is active, then as long as the law requires.
• Repair photos and support conversations: for as long as they are needed for warranty claims and disputes about that job.
• Server logs: for a short period, for security only.

Your rights

Under the Digital Personal Data Protection Act, 2023 you can:

• get a summary of the personal data we hold about you and who we shared it with;
• correct, complete or update it;
• have it erased when it is no longer needed for the purpose, except where the law requires us to keep it;
• withdraw your consent at any time (this may mean we can no longer provide the service);
• nominate someone to exercise these rights if you die or cannot do so yourself;
• raise a grievance with us, and if you are not satisfied, complain to the Data Protection Board of India.

Most of this you can do in the app (edit your profile, delete addresses, delete your account). For anything else, write to [email protected] from your registered number or email. We reply within 30 days.

How we protect it

All traffic is encrypted (HTTPS). Login uses one-time codes, so there are no passwords to steal. Access inside our systems is restricted by role, so a technician can see only the jobs assigned to them and a customer only their own orders. If a personal data breach happens, we will inform affected people and the Data Protection Board as the law requires.

Children

LMRS is meant for people aged 18 and above. A person under 18 may use it only with a parent or guardian, who must make the booking. We do not knowingly process a child’s data without verifiable parental consent, and we do not track or target children.

Grievances

Grievance Officer: To be added: name of the grievance officer
Email: [email protected]
Address: To be added: registered address

We acknowledge every grievance within 48 hours and resolve it within 30 days.

Changes to this policy

If we change this policy in a way that matters, we will tell you in the app before the change applies. The date at the top always shows the latest version.