Terms of service

About LMRS

LMRS is operated by To be added: registered business name, with its registered address at To be added: registered address. LMRS runs an app that connects you with independent, ID-verified repair technicians (“technicians” or “partners”) who repair phones at your location, deliver accessories sold by LMRS, and collect phones you sell to us.

Repairs are carried out by the technician; LMRS sets the prices, takes payment, stands behind the warranty and handles complaints.

Your account

• You need a mobile number to sign up. You log in with a one-time code; keep your phone secure, because anyone with it can use your account.
• You must be 18 or older, or use LMRS through a parent or guardian.
• Give correct details, especially your address and phone model, so the price and the technician are right.
• We may suspend an account that is used for fraud, abuse of technicians, or repeated no-shows.

Booking a repair and the price

• Before you book, the app shows a fixed price for your model, problem and part quality. It includes the part, labour and the 7-day warranty.
• When the technician arrives, you share a 4-digit start code from your app. Work begins only after that.
• If the technician finds a different or additional fault, they send you a new quote in the app. Nothing extra is done or charged unless you approve it.
• If, after the technician has checked your phone, you decide not to go ahead, you pay only a visit fee of ₹149.
• Arrival times are estimates. We tell you in the app if a technician is delayed.

Before the repair

• Back up your data. Repairs rarely affect data, but some faults (and water damage especially) can mean data is lost. LMRS is not responsible for data loss, so please back up when you can.
• Remove your SIM and memory card if the phone is being picked up.
• Tell the technician about any earlier repairs or damage.

Cancelling

• Before a technician sets off: free.
• While the technician is on the way: ₹100.
• After the technician has checked the phone and you decline the repair: the ₹149 visit fee.
• Accessory orders: free until the order is packed. See the refunds policy for how money comes back.

Payment

• You can pay online in the app (UPI, card or net banking, processed by Razorpay) or pay the technician by cash or UPI after the repair or on delivery.
• Prices are in Indian rupees and include applicable taxes unless stated otherwise. You get a receipt in the app.
• Coupons have their own conditions shown in the app, cannot be exchanged for cash, and may be withdrawn if misused.

Accessory orders

• Accessories are sold by LMRS and delivered by LMRS technicians. Delivery details, the 60-minute target and fees are in the delivery policy.
• Product pictures and descriptions are as accurate as we can make them. Check the “fits your phone” note before buying a case or screen guard.
• You confirm receipt by giving the delivery person the 4-digit code shown in your app. Give the code only once you have the parcel.

Selling your phone

• The price in the app is an estimate based on your answers. The final price is set after a short check at pickup, and you can accept it or keep your phone, with no charge.
• You confirm you own the phone and have the right to sell it. We may ask for proof of purchase or ID, and we refuse phones reported lost or stolen.
• Remove your accounts (Google, Apple, Samsung) and reset the phone before pickup. Once you are paid, ownership passes to LMRS.

Treating each other well

Technicians are people working in your home. Please treat them with respect, as we require them to treat you. Harassment, threats or unsafe behaviour from either side leads to the account being suspended. If you ever feel unsafe, use the SOS button in the app.

Warranty

Every repair comes with a 7-day warranty on the work and the part we fitted. What is and isn’t covered is explained on the warranty page.

Our responsibility

We will put right any problem caused by our repair, under the warranty, and we will compensate you for damage our technician causes through negligence.

Beyond that, and as far as the law allows, LMRS is not responsible for indirect losses (such as lost data, lost earnings or business interruption), and our total liability for any one order is limited to the amount you paid for that order. Nothing in these terms limits your rights under the Consumer Protection Act, 2019.

Disputes and governing law

If something goes wrong, contact support first; most problems are solved there. If not, write to our Grievance Officer at [email protected]. We acknowledge within 48 hours and aim to resolve within 30 days.

These terms are governed by the laws of India. Courts at To be added: city for jurisdiction have jurisdiction, without affecting your right to approach a consumer commission.

Changes

We may update these terms as the service changes. We will tell you in the app before important changes take effect. If you keep using LMRS after that, the new terms apply.