Delivery policy

Where we deliver

When you add an address, the app checks whether an LMRS store can deliver there. If it can’t, you are told before you pay. We are adding stores and areas over time.

How fast

We aim to deliver within 60 minutes of your order being placed (or paid, for online payment), during store hours. The app shows a live countdown and the delivery person on the map.

The 60-minute time is a target, not a guarantee: heavy traffic, weather or very high demand can delay an order. If it will be much later, we tell you in the app and you may cancel for a full refund if the order has not been picked up yet.

Orders placed while the store is closed are not accepted; the app shows when it opens.

Delivery fee

Delivery is free for orders above ₹499. Below that, a delivery fee of ₹29 is added and shown in your cart before you pay.

Handover

• Your app shows a 4-digit handover code. Give it to the delivery person only when you have the parcel in your hand.
• If you chose cash or UPI on delivery, pay the delivery person at the same time; the app shows the amount.
• Check the items at the door. If anything is damaged or wrong, refuse it or report it the same day (see refunds).

If we can't reach you

The delivery person will call you on the number in your account. If we still can’t reach you or the address can’t be found, the order goes back to the store and is cancelled, and any online payment is refunded in full within 2–3 working days.

Accessories added to a repair

Accessories you add while booking a repair (for example a screen guard) are brought and fitted by your technician during the repair visit, with no delivery fee.

Questions

LMRS is operated by To be added: registered business name, with its registered address at To be added: registered address. For delivery questions write to [email protected] with your order ID.