Last updated 14 October 2026
Refunds and cancellations
Plain rules for cancelling a repair or an order, and how quickly your money comes back. Refunds for online payments reach the original payment method within 2–3 working days after they are approved.
Cancelling a repair
| When you cancel | What you pay |
|---|---|
| Before a technician sets off | Nothing. Any online payment is refunded in full. |
| While the technician is on the way | ₹100 cancellation fee |
| After the technician checks the phone and you decline the repair | ₹149 visit fee |
| You decline an extra quote | Nothing extra. Only the work you approved is done and charged. |
| LMRS or the technician cancels | Nothing. Full refund. |
Cancelling an accessory order
- You can cancel free of charge until the order is packed. Online payments are refunded in full.
- Once it is packed or on its way, it can no longer be cancelled in the app, but you can refuse it at the door if it is damaged or wrong (see below).
- If we cancel because an item is out of stock or we can’t reach you in time, you get a full refund.
Damaged, wrong or faulty accessories
- Check your order when it arrives. If it is damaged or wrong, refuse it or tell us in the app on the same day, and we will replace it or refund it.
- If an accessory stops working within 7 days of delivery under normal use, report it from the order in the app. We will replace it, or refund it if no replacement is available.
- Items must be returned with their box and parts. Products damaged by misuse, physical damage or liquid are not covered.
- For hygiene, opened earphones and earbuds can only be replaced if they are faulty.
If a repair doesn't fix the problem
Repairs carry a 7-day warranty. If the same fault returns, we repair it again at no cost. If we can’t fix it, we refund the amount you paid for that repair. See the warranty page.
Selling your phone
There is no charge to request a pickup, and you can cancel any time before you accept the final price. Once you accept the price and are paid, the sale is final.
How refunds are paid
- Online payments: refunded to the original method (UPI, card or bank) within 2–3 working days after approval. Your bank may take a little longer to show it.
- Cash payments: refunded by UPI or bank transfer to the account you give us, within the same time.
- You can see the refund status in the order in the app.
Need help?
LMRS is operated by To be added: registered business name, with its registered address at To be added: registered address. Write to [email protected] with your order ID, or raise it from the order in the app. If you are not satisfied with the answer, contact our Grievance Officer.